Courtier puts on his new silks. No, you may not touch them.
I love everything about the way this skydancer was drawn <3 <3 <3
Hey, does anyone out there have a good recommendation for someone to level up one of my dragons? I have a level 18 male Imp I’d like to get to Lv 25 so I can do better in the coli. I just don’t have the patience to do it myself :p I’d prefer to pay in treasure. Recommendations, anyone? I’d prefer recommendations for people you’ve used before and can be trusted :O
I’m Rachel. It’s nice to meet you. I’ve been using Flight Rising since about September of last year, and I’ve had a lot of fun. I have bought gems multiple times, so I am presumably one of the users who helps keep the site running monetarily, even apart from ads.
Over the past couple months, though, I’ve noticed some troubling things. I can’t find any better way to discuss them with you—certainly no way that seems likely to get a response—so instead, I’m taking to Tumblr, where even if you don’t respond, you can view this letter and even see its responses from my peers, other users of the site.
Let me start by saying that I want to like you. I want to think of you as once-removed friends, or as people who I or we can depend on. I try really hard to ensure that I’m not thinking of you adversarially. There’s no point in an us vs them mindset.
But intentionally or not, actions taken by the staff convey that mindset. This is far and away the most troubling thing I’ve noticed in my time on the site.
You claim increased transparency with “Words on the Wind” posts, but those posts rarely address users’ concerns and by now have turned into simple newsposts. You have a Suggestions forum set up, but it seems to have turned into an area purely for quarantine, so that you can more easily ignore those suggestions. You’re obviously aware of users’ complaints, since you respond to (parts of) them and seem to be reading the Tumblr tag, but you brush off all but the easiest-to-answer questions.
I believe that I speak for the vast majority of your users when I say that we don’t want increased transparency or accountability from you so that we can yell at you—we want it so we don’t feel used and lied to.
Your users are the thing that makes your site successful. We view ads, buy gems, play games, talk up the site you’ve made. In a very real way, FR would not work without its users. But your actions seem to say that we are really just an inconvenience, a whining mob that’s only there to get in your way.
To a certain extent, I understand this. I work for What Pumpkin, the merchandising company for a webcomic with more than a million readers. Most of my work right now is on Paradox Space (a side comic), where believe me, I hear from readers. It’s very, very easy to relax into that us vs them mindset and leave it at that.
But that’s not going to help you (or them). I combat this in myself by trying to check up on readers’ responses daily, respond where I can and where it’s appropriate, and to try to remind myself constantly that behind each reader is a real human being. It’s not actually too hard to do, because by and large PXS readers are sweethearts and just want to read cool stuff (and we just want to post cool stuff!).
Let me bring this down to the very simple and pragmatic and list a few things that I think you could do to alleviate the us vs them atmosphere you’ve fostered that would not harm your website:
- Tell us what the programmer(s) are working on. Is Akiri still recovering? No one is going to be upset if that’s the case; we all want you to be healthy. But since there are many programming problems that plague the site, giving the users some idea of what they should expect to be addressed would help keeping us from feeling like you don’t care how the problems impact our usage of the site.
- Tell us why the suggestion forum is a wasteland, or why you can’t or won’t institute a specific suggestion. For instance: people have been clamoring for banks since FR started. To my eye there’s no reason that’s a bad suggestion, but of course I have access to incomplete information. If you tell us why something won’t work, maybe—just maybe!—we’ll stop bugging you about it.
- Tell us if you’re overwhelmed. I have no idea how many of the admins are full-time on FR. In fact as far as I know every FR admin is still holding down a full-time “real” job. That’s okay. Just let us know. If we are aware that you’re working as hard as you can but you just don’t have the time, we’re going to be way more sympathetic. As it stands, we have no idea.
- Just let us know you’re listening. The way you respond to the few things you do respond to tells us that you see everything we say, but you don’t think we’re worth responding to unless we’re saying what you want us to say. That is a really easy way to tell your userbase it’s not worth your time, and a really easy thing to fix: just show us that you are listening.
From my perspective and the perspective of the vast majority of your users, your priorities are confusing; your choices are strange; your decisions exclude us. It will do nothing but help the site as a whole to show your users enough trust to tell them what’s going on.
Thanks for reading. I don’t expect a response—for all the reasons above—but I hope that, if nothing else, this letter gives you an idea how it feels to be a Flight Rising user these days.
Hey Rachel. When is PXS going to have more women in the comics? When are the comics going to have a larger variety of characters in general? I haven’t seen these changes and no one’s said anything about it. The news posts just seem to be recaps of what we can already see in the credits for the page. Why haven’t these things been addressed? Why did it take a month to hear back on my What Pumpkin order than got messed up, when real life money was involved? I view your comic, I buy your merchandise, but I feel like as your audience, that you actually care what I’m interested in or in my investment in your business.
That is how this whole post reads to me. Of course I’m not nearly that invested in PXS or What Pumpkin, those aren’t even my own complaints, but they are complaints that I have heard on a very frequent basis, yet I have never once seen them addressed.
Please don’t try to speak for the “majority” of the user base because I can tell you that you don’t. There might be many users who agree with you, but I can assure you there are many users who don’t, and there are a lot of us who really don’t care if you want to throw around your weight— Homestuck has no meaning here. WP and PXS are completely separate entities from running a petsite, and have their own problems. It’s apples to oranges.
The admins are listening. I see them responding to feedback all the time. I’ve had them personally respond to my own feedback. Just because they don’t respond to every single thread, just because they don’t respond to your thread, doesn’t mean they aren’t listening. I know you don’t respond to every email you receive because you’ve never responded to a single of email of mine. (There’ve been about four of them over the years, on various things, at least that are still archived in my email.) So enough with the preaching.
The problem with sites like this and with open Suggestion forums is that it’s very easy to get a lot of repeat ideas that have already been addressed or turned down. I watch the Suggestion forum a lot. I see probably four or five new threads about wanting a bank every day. Each one gets a reminder that the admins have already turned down the idea. At some point the admins are wasting time by responding to every single thread when they’ve already responded in the past— time they could be using to actually fix things on the site.
Do I wish they would provide some kind of development timeline, or a list of what they’re working on? Yes, I would, because I am programming-oriented and understand the development cycle. But there’s also a lot of danger in that. You don’t really deal with that on PXS or What Pumpkin because they are largely stable sites without a lot of varied features to implement. With a site like Flight Rising, if you start presenting timelines of what you’re working on, what you’re going to see is a shift from people demanding new things to people demanding to know when certain things are going to be done, and then people are going to clamor about things on the list not getting finished.
It’s not that easy. You can’t always say when a bug fix is going to be completed, or when a new feature is going to implemented, until a certain point in the development process. So you just come right back around to people saying the admins aren’t listening, because they aren’t getting it done when you want them to. There’s really no winning in this case. People feel entitled to what they feel is reasonable communication based on their own external perception, whether or not that is really reasonable in the grand scheme of things is another matter.
So I guess, in short, this is a long winded way of saying that this is not what it’s like to be a Flight Rising user. This is what it’s like to be Rachel on Flight Rising. Maybe it’s what it’s like for other people on Flight Rising too. But it is not the universal Flight Rising experience.
As a game dev, I’ve seen what making games is like and it’s mostly poorly organized chaos, especially with a small team. Life-binder’s replies to things like this are generally right on the nose as to how I see things from a game dev perspective. I especially enjoy the distinction that “vast majority” when used by the OP is an exaggeration. I’m much happier with things now than when the site first kicked off. Yeah, there’s room to improve, but man, a lot has been done in a year’s time.
I have an extra Amberglow chest. Is there anyone out there who would like to trade it for a Faerielight chest? That’s the only one I need to complete my set. If you’re interested please send a PM to Maryn #692! Thanks, guys :D
Found a trade! Thank you so much, Karifossalur!!!
Hey newbies! Don’t let Alphonse’s cheerful demeanor put you off, Clan Maryn is actually very excited to welcome so many new players to the lands of Flight Rising! To welcome you newbies, I’d like to do something fun. Send me a note on Flight Rising (I’m Maryn, user #692) with your main dragon saying hello to any of the dragons in my lair (doesn’t have to be anything long, just a quick hello is fine) and Al will respond and send you something interesting in return! Hegra will try to make sure he sends good stuff and not just a bunch of junk :D This is only open to new players, btw. It’s been a long time since the last registration window, so you guys from last time have had plenty of time to gather up good stuff.
Welcome to Flight Rising!
Hey, guys! I’m looking for a blue top hat (not depleted) or just a Bucktooth digger familiar. I’ve got an extra red top hat (not depleted) I can trade for it. If you’re interested, please drop me a note! I have the red and green bunnies, but I need that blue one :O
EDIT! BUNNY ACHIEVED! THANK YOU SO MUCH!! :D
OMG you guys, my lair is overflowing with extra babies and they need homes! Same goes for my sisters! We’re up to our eyeballs in Imperials and we don’t know what to do *___* So I’m thinking random dragon giveaway? We probably have about 15 dragons between us that need homes. Lordy! Do people even like Imps anymore? I think we have Wildclaws and Skydancers too…
Some doodle commissions for IDrawGood! :3 It’s her snarky Wildclaw. I have two in character, and a snarlie one just for fun.
HOMAHGAWD GUYS! LOOOOOOOK! LOOK AT THESE GLORIOUS ALPHONSE PICS!!! AAAAAH I LOVE THEM TO BITS THANK YOU SOOOO MUUUUUCH!!! And the snarly one is very much in character since he’s one of my Level 25 coli fighters. SUCH PERFECT ALPHONSE ART! AAAAAAAH!
275277 FOLLOWER GIVEAWAY
- Must be following me since this is a giveaway for my followers
- Reblog only once, any likes or extra reblogs will not count
There will be four winners, first winner will get first choice, second winner gets second choice, etc.
- I do not care what you do with these babies
- If you want me to hold them until they’re adults and level them for you (level 10 minimum but I may or may not go higher if you ask nicely enough) just tell me
- The pink girls are Valentine’s babies so they’ll be adults at reset
Sorry I don’t have much else to give away, real life decided it wants all of my money for the next couple of weeks.
Edit: It ends this weekend because I have like 3 papers due oops.
OH MY GLOB THAT MALE SEAFOAM!! BAAAAAABIES!!! AAAAAH!!! <3 <3
OH MAH GOSH! IT’S CRAZY MARYN’S DISCOUNT IMP SALE! Life has been busy and I haven’t had much time to play Flight Rising lately, but I’ve apparently not had any trouble breeding cuz WOW do I suddenly have a lot of babies that need homes :O These Imps gotta GO! So I’m having a “Please, take my dragons!” sale :D The top two Imps in this set are 150k each since they’re doubles and gorgeous at that! Everyone else on this post is a mere 25k! That’s right, triple gened babies for a steal of a price! The Ice/Ice/Navy gal has a name since I’m working on leveling her up in the coli at the moment. Here’s what I’ve got!
Azure iri/Caribbean shim/Caribbean gem female ImperialON HOLD!
Teal iri/Aqua shim/Aqua gem male Imperial
Ice iri/Ice shim/Steel gem female ImperialEXALTED!
Ice iri/Ice shim/Navy crackle female ImperialEXALTED!
Mulberry iri/Seafoam shim/Jade crackle male ImperialSOLD!
Sky iri/Seafoam shim/Jade crackle male ImperialSOLD!
Ice iri/Aqua shim/Orange gem female ImperialSOLD!
Ice iri/Seafoam shim/Orange gem female ImperialSOLD!
Silver iri/Aqua shim/Orange gem female Imperial
Teal clown/Magenta shim/Maize gem female ImperialSOLD!
Wow, that’s a lot of Imps *___* If you’re interested in any of the sweet thangs just set up the crossroads and I’ll put it right through for you. I’m Maryn #692. If you want one but need to hold for a day or two to scrounge up the treasure, that’s fine, just drop me a note. I’m also happy to take gems or certain apparel items (the good stuff ;D). Someone come get these babes! Once they run through the AH they’re off to join the Shadowbinder to do her glorious bidding :D
I still have a couple of orange gem kids lookin for homes!